Provide Sufficient Information About Your Products
- Provide clear description about your product. Include product origin, quality, grading, condition, authenticity and any relevant information the buyer may be interested.
- Provide pictures for your products.
- Provide information on warranty, exchange and return policies.
- Answer promptly to buyer's questions on your product and company. This will prevent misunderstandings from arising.
- Be careful of buyers who are not concerned with costs.
- Be careful with buyers with shipping addresses from countries found to be link with high incidents of fraud.
Shipping Arrangement
- Specify who will be paying for shipping and insurance costs.
- Provide the buyer a copy of the shipping documents once order has been shipped. Maintained records of all shipping documents as proof.
- Use a shipping firm that provides online tracking. Allow the buyer to track as well.
Payment Method
- Establish a timeframe with buyer, making it clear how long you will wait for payment.
- Cash/Telegraphic Transfer is the fastest way to receive money from buyer, and least risk of payment defaults.
- Be careful of credit card payment. Make sure the credit card transaction is authorised by the bank and the card is not a stolen one.
- Escrow services ensures seller receives payment after the buyer receives the shipment. If the buyer insist on a specific escrow service provider, ask why. But be sure to use trusted escrow services as they are fraudulent escrow providers too.
Article ID: 39, Created: May 25, 2014 at 8:42 AM, Modified: October 2, 2025 at 5:19 PM