What is a Review?
This is a system for members to give feedback on how their transactions with one another have performed. This serves as a useful reference for other members.
How does it works?
After a member completed a transaction, he can write a review on how the well transaction went through with the other party.
How do I submit a review?
Go to the member's profile page and click "Write Review"
Can I change a review after submission?
No, you cannot change the review is once submitted.
What will be reviewed?
These questions will for asked:
| |
For Buyer |
For Seller |
| On Time Delivery |
Did the goods received on time? |
Did the payment received on time? |
| Met Expectations |
Did the goods arrived in good condition and met your expectations? |
Was the payment amount correct as indicated in the order? |
| Support |
Did the seller provide good customer support and able to resolve your issues? |
Can the buyer be contacted easily and able to resolve issues? |
| Repeat Business |
Will you buy from this seller again? |
Will you sell to this buyer again? |
For each of the question, a 5 point rating scale is used:
| Poor |
Unsatisfactory |
Satisfactory |
Good |
Outstanding |
| 1 |
2 |
3 |
4 |
5 |
Rating for each question will be used to compute an overall score.
- Total score is 12 points or more AND
- the member giving the review is an authenticated & verified member AND
- the review is submitted within last 24 months.
I received a poor review. What can I do?
Most sellers will eventually receive some poor reviews. While a low % of poor ratings is acceptable, you should review your business practices and customer service to improve future reviews.
Some suggestions:
- Contact the buyer to find out why a bad review is given, and how you can fix the problem.
- Submit your review on the buyer to provide your view on the transaction.
How do I increase the number of reviews for my company?
You can contact other members to submit their reviews through your member profile page.
Article ID: 43, Created: May 25, 2014 at 9:05 AM, Modified: January 5 at 10:11 PM